CONTACT US:
PO BOX 990
Woodend, Victoria
3442 AUSTRALIA
CONNECT:
#kgmgconsultants
We service the Macedon Ranges,   Melbourne Metro, Greater Bendigo, Ballarat, Hepburn Regions and beyond.
Further afield?  Get in touch   & we'll see if we can get to you.
We are now offering remote business support
AUSTRALIA WIDE!
© KGMG Consultants 2018. Website by KGMG Consultants.

KGMG CONSULTANTS

Hospitality

 At KGMG we live and breathe hospitality; and have worked hard to put together an extensive range of services.

Whether you are in the initial planning stages, taking your first steps towards opening, or an established trader, we have tailored packages and services to suit you!

With proven strategy, experience & resources on hand, KGMG will help you troubleshoot, grow & thrive within the competitive hospitality industry!

VENUE OPERATIONS MANAGEMENT

If you’re a back of house, front of house or "Jack-of-All-Trades" business operator, we have you covered for simple and efficient management tools that ensure your venue has all boxes ticked. 

 

Our key service areas include:

  • Defining the core business purpose 

  • Developing a business plan

  • Comprehensive recruitment and performance management 

  • Creating effective induction, training and compliance documents

  • Job descriptions, manuals & code of conduct

  • Employment agreements & contracts

  • System implementation and proactive monitoring tools

  • Change management strategy

  • Sales and Marketing strategy 

  • Product and Menu development

  • Social Media, Digital Marketing and Visual Merchandising programs

  • Sales and expense analysis

  • Supplier and Competitor analysis

BAR & BARISTA SERVICE

Venues live and die by the quality of their beverage section. Whether it’s Martini or macchiato, it has to be done right! Every time. 

 

KGMG’s hospitality department has spent countless years honing their craft in the following areas to help your bar stand head and shoulders above the rest:

  • Comprehensive Specialty Barista training 

  • Novice/intermediate/advanced programs

  • Milk texturing & pouring

  • Alternative brewing 

  • Dial in/setting recipes for different roast profiles

  • Service simulation

  • Supervisor & management training tools

  • Quality control and research/development programs

  • Sales & customer service training

  • Recruitment and performance management procedures

  • Workstation setup and optimisation

  • Job & section descriptions

  • Seasonal Menu Creation & Strategy

  • Waste minimisation

FRONT OF HOUSE & KITCHEN SERVICE

Your Front of House team are your front line soldiers and make no mistake, first impressions last! 

If it’s a hole in the wall cafe or a fine dining institution we have the right stuff to turn your team into FOH ninjas! 

 

Our services cover:

  • Core service principles

  • Recruitment and performance management programs

  • Optimising Sequence of Service

  • Sales & customer service training

  • Customer relations & managing conflict

  • Service simulation

  • System implementation and analysis

  • Change management strategies

  • Workstation setup and optimisation

  • Job & section descriptions

COFFEE ROASTER & WHOLESALE

The next logical (and most exciting!) step in running a successful coffee venue is tracing the supply chain back to the source. 

Maybe you’ve dreamed of sourcing, roasting and wholesaling your own unique blends and single origin coffees?

Maybe you just want some tools to expand your current setup and reach a bigger audience? 

 

Whatever your vision is, we have a raft of resources to help!:

  • Defining your business purpose & product

  • Staff training

  • Sample & production roasting

  • Production strategy & analysis 

  • Sales & Marketing strategy & analysis 

  • Wholesale growth & account management

  • Sales Agent Services

  • Social Media, Digital Marketing & Visual Merchandising programs

  • Sales and expense analysis

  • Supplier and Competitor analysis

  • Customer training & Customer Relationship Management (CRM)

  • Recruitment and performance management programs

  • Creating effective induction, training and compliance documents

  • Job descriptions & department manuals creation

  • Employment contracts & HR administration

  • Quality control and research/development programs

  • Product development

  • System implementation and analysis

  • Change management strategies

Wan't to learn more about our services?   Get in touch       for your complimentary initial phone or on-site consultation and a tailored package.

Check out our   WEBSITE DEVELOPMENT,   REMOTE BUSINESS ASSISTANCE RETAIL & SERVICE, or   GENERAL SERVICES  pages for more!